Pre-Sales Questions
A collection of frequently asked pre-sales questions designed to help you before purchasing.
What are plus (+) licenses?
A plus (+) license is a one-time purchase license that gives you access to support and downloads for the product’s lifetime. All non-plus licenses require...
What are your support hours and response times?
We offer support via email Monday through Friday from 9:00 am EST until 5:00 pm EST. We ask for at least 24 business hours to...
Do you offer developer licenses?
We do not offer traditional developer licenses; instead, you can use your license in a designated development environment. A development environment will be automatically identified...
What is the customization service addon you offer for WHMCS themes?
The customization service for WHMCS themes is a quick way to have the look and feel of your client theme changed. Most of the clients...
Do you offer maintenance services for all web design projects?
We will include web maintenance for a specific time as part of the contract agreement. This may either be included in the initial project scope...
Do I have to use WordPress to hire you?
No, that is not a requirement for our services. We specialize in creating custom WordPress development catered to your needs. While WordPress is cost-effective (free)...
Are your WHMCS and Blesta themes encoded?
99% percent of our WHMCS and Blesta themes are unencoded. The only encoded files will be associated with the Theme Installer module/plugin that handles theme...
Do you offer WHMCS integration services or plan to?
SwiftModders initially began as a WHMCS integration services provider. Unfortunately, we do not offer that service any longer. We have found that these types of...
What is your refund policy?
We have a strict no-refund policy for all product purchases. We highly recommend utilizing the demos and contacting us with any pre-sales questions you may...
Do you offer any sort of phone consultation?
Yes, we are available to do conference calls to discuss a project! However, unfortunately, we are only able to offer consultative services within a contract...